Refunds & Returns

It's my goal to make sure you are 100% satisfied with your order. If you are unhappy or need support about your order, please reach out via our contact form within 10 days of receiving your order. Please provide an order number and explanation. I may request photos so please monitor your inbox for a reply from me.

Custom orders are not eligible for returns unless damaged in shipping.

Always ask questions first before making a purchase if you are unsure. Many of our items are limited in quantity.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If your item is in good condition your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to holly@aspenandlark.com first to get instructions on how to return the item for an exchange.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at holly@aspenandlark.com for questions related to refunds and returns.